Effective Workplace Communication Skills for Executives & Managers

2-Day Course | HRDF Claimable | Hands-On & Practical  

Imagine an important project meeting ends, yet everyone walks away with a different understanding. Emails bounce back with more questions than answers. Stakeholders seem unconvinced—even when your ideas are solid. Miscommunication quietly drains productivity, delays decisions, and strains relationships. In today’s high-speed business environment, clear, confident communication isn’t just helpful—it’s mission-critical. If you’re an executive, manager, or team lead who needs to influence outcomes and align teams, this immersive two-day workplace communication skills course will transform the way you connect, speak, write, and listen.

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What This Workplace Communication Course Is All About

The Effective Workplace Communication Skills for Executives & Managers course is designed to help professionals master the eight most essential interpersonal skills for impactful communication. Drawing from real-world business challenges, it blends interactive workshops, live discussions, case reviews, and reflection exercises so you don’t just learn—you practise and internalise. Over two intensive days (9:00 a.m. to 5:00 p.m.), you will:

• • Discover how to craft messages that inspire action, not confusion
  • Strengthen both verbal and non-verbal delivery for maximum influence
  • Write professional emails and proposals that command attention and respect
  • Develop listening habits that build trust and prevent conflict
  • Navigate difficult conversations with empathy, confidence, and emotional maturity

This is not a lecture series. It’s a high-energy, workshop-style learning experience where you’ll be on your feet, engaging in role-plays, negotiating, and applying tools immediately.  

Why Workplace Communication Skills Matter More Than Ever

Modern workplaces demand speed and clarity. A single misunderstood instruction can cause missed deadlines, lost revenue, or damaged relationships. Great leaders and managers stand out because they:

• • Deliver crystal-clear messages
  • Listen actively and adjust on the spot
  • Resolve conflict without damaging trust
  • Inspire collaboration across departments and cultures

This course tackles those exact pain points, giving you a repeatable framework to communicate with confidence—even in high-pressure situations.  

What You’ll Gain by joining this Workplace Communication training

By the end of this course, you will have a toolbox of advanced communication techniques to use immediately:

• • Craft Impactful Messages Start with the end in mind, identify the key action you need, and communicate with laser focus using the Y.M.A. concept.
  • Command the Room with Verbal & Non-Verbal Mastery Select powerful words, use positive language, and reinforce meaning with confident body language while checking for understanding.
  • Professional Business Writing That Gets Results Produce crisp, purposeful emails, proposals, and reports that reflect both your personal and corporate brand.
  • Active Listening for Real Understanding Move beyond hearing to true comprehension, reducing conflict and strengthening relationships.
  • Empathy & Mutual Respect Build trust and psychological safety by communicating without bias and choosing words that foster respect.
  • Confident Presence Overcome the fear of self-image, present ideas persuasively, and maintain poise with audiences at every level.
  • Negotiation Edge Apply BATNA and win-win approaches to reach agreements that satisfy all parties.
  • Emotional Maturity Under Pressure Handle tough conversations and high-stakes moments with calm, constructive responses.
  • Personal Action Plan Walk away with a concrete plan to apply these skills in your own workplace and measure progress over time.

Who Should Join

This program is perfect for:

• • Executives, Managers & Team Leaders who need to inspire, align, and drive results.
  • Department Heads & Project Leads juggling cross-functional teams where clarity is critical.
  • HR & L&D Professionals seeking to embed strong communication culture across the organization.
  • Aspiring Leaders preparing to step into bigger roles with confidence.

Whether you’re a seasoned leader or just stepping into management, you’ll leave ready to communicate with purpose, build stronger relationships, and influence outcomes.  

Course Summary

Day 1 – Core Interpersonal Foundations

• Program Introduction & Expectation Setting
• Understanding Interpersonal Skills & the Top 8 for Effective Communication
• Effective Information/Message – define the action, start with the end in mind, Y.M.A. concept
• Effective Verbal Communication – positive vs negative language, body language, verifying understanding
• Business Writing Skills – set the right tone, ensure accuracy, request action clearly
• Art of Listening – active vs passive listening, developing great listening habits (interactive game)
•  Empathy – non-judgmental communication, perception vs reality, workplace application

Day 2 – Advanced Workplace Communication

• Recap & Reflection
• Confidence – building presence, shedding fear of self-image (workshop)
• Art of Negotiation – BATNA, win/win strategies (role-play)
• Building Mutual Respect – factors that build or erode respect, choosing the right words (scenario discussions & workshop)
• Emotional Maturity in Communication – handling difficult situations, strategies to stay composed (case discussion & sharing)
• Personal Action Plan – create and commit to a tailored workplace-improvement plan

Each module uses two-way interaction, discussions, workshops, and reflection to ensure you master both theory and application.  

Course Prices & Schedule

Enrol Now

Every leader can talk, but great leaders communicate for action and alignment. Join our communication skills for managers course and leave with the confidence and skill to inspire trust, reduce conflict, and drive results from day one.

Why Choose us?

❌ No nonsense. With Workplace Communications Skill Course you get pure knowledge on communication skills for managers and supervisors and how to put it into action in your company. This is a full 9am–5pm session — because honestly, 2–3 hour “crash courses” just won’t cut it if you want to really understand and implement properly.

✔️ Beginner-friendly. We start from zero, so you don’t need any prior background. Ask anything, anytime — our trainers are patient, approachable, and genuinely here to help you.

✔️ Walk away with a real strategy. Not just theory, but a practical plan you can use in your workplace the very next day. That’s what makes our Workplace Communication course different.

✔️ Certificate included. You’ll get something solid to show for your effort and commitment.

✔️ Free repeat classes (for face-to-face learners). We’d rather you really understand after attending, than rush through just for the sake of it.

✔️ Online learners? Don’t worry — you’ll get the class recording to revisit anytime you need a refresher.

🖥️ No laptop? No problem. We provide one during class so you can focus fully on learning.

📚 Complete training manual included. Everything in one place, step by step, so you won’t get lost after class.

🌟 Proven track record. Over 3,050 glowing Google Reviews — CAD Training Centre is a trusted place to learn, and this Workplace Communication Course is no exception.

Classroom Training and Facility

Our facility is situated in Bandar Puteri, Puchong and is just a 2-minute walk from the Bandar Puteri LRT.

Bandar Puteri, Puchong

There is also a parking complex that’s only a 3-minute walk to and fro our Training Centre, making sure that participants do not have to worry about taking a hike just to reach the CAD Training Centre.

There are also numerous restaurants nearby, with options to match! Our training sessions are held in a classroom setting. In our effective workplace communication course, the instructor teaches the theory and shows various practical examples.

Participants also get to try out numerous exercises and experience the learning-by-applying concept. The training style consists of 70% practical and 30% theory, workshop style. We intend that students learn more by doing rather than just listening. You will receive personal guidance from our trainers during the class.

Our trainers will have Q&A sessions to answer the various questions throughout the class. Our typical class size is between 6-10 students. This setup allows our trainers to spend more time with each of their students. 

In-house and Corporate Training

We offer in-house training programmes based on the participants request. Our trainer will conduct the training in the location of your choosing.  

Related Articles

• 12 Effective Communication Strategies to use at work [Indeed]
• It’s time we streamline how we communicate at work [Harvard Business Review]
• 10 effective organizational communication strategies for the modern workplace [Blink]
• 8 Internal communication trends shaping workplaces in 2025 [Axios HQ]

Frequently Asked Questions (FAQ)

What is this Effective Workplace Communication Skills course about?

This 2-day interactive program equips executives, managers, and team leaders with eight core interpersonal skills to communicate clearly and confidently. Through workshops, discussions, and real-world scenarios, you’ll learn how to craft impactful messages, master verbal and non-verbal communication, write professional business documents, listen actively, negotiate effectively, show empathy, build mutual respect, and maintain emotional maturity under pressure

What will I gain from attending?

You’ll walk away with:

• • Practical frameworks to design and deliver messages that drive action
  • Proven techniques for confident speaking and positive body language
  • Tools to write emails and reports that get quick, clear responses
  • Strategies for active listening, empathy, and conflict resolution
  • Negotiation skills to achieve win-win outcomes
  • A personalised 30-Day Action Plan to apply everything immediately

Who should attend this course?

This program is ideal for:

• • Executives, Managers, and Team Leaders who need to influence and align teams
  • Department Heads and Project Leads managing cross-functional collaboration
  • HR & L&D Professionals embedding strong communication culture
  • Aspiring Leaders preparing to take on greater responsibilities

Whether you manage a small team or an entire department, the skills are immediately transferable to any industry.

Is the course beginner-friendly?

Yes. No prior training is required. We start from the fundamentals and build to advanced techniques, making it suitable for both new and experienced leaders.

Is it HRDF claimable?

Absolutely. The course is fully HRD Corp (SBL-Khas) claimable. If you’re unsure how to claim, our team can guide you through the process.

Will I receive a certificate?

Yes. Participants receive a Certificate of Completion and printed reference materials—useful for HRD Corp submissions and professional development records.

How long is the course and what is the schedule?

It’s a 2-day classroom program (9:00 AM – 5:00 PM) with plenty of interaction:

• • Day 1: Core Interpersonal Skills – effective messaging, verbal communication, business writing, active listening, empathy

• • Day 2: Advanced Skills – confidence, negotiation, mutual respect, emotional maturity, and personal action planning

What learning methods are used?

Expect a lively mix of two-way interaction, role-plays, case studies, games, and reflection exercises. About 70% of the training is hands-on to ensure you can immediately apply what you learn

Do I need to bring a laptop or materials?

No. All laptops (if needed), handouts, and take-home reference guides are provided so you can focus entirely on learning.

Can the skills help in specific industries like finance, healthcare, or engineering?

Yes. Clear communication, negotiation, and active listening are essential across every sector—whether you’re leading a finance team, coordinating healthcare staff, or managing technical projects. The principles taught apply directly to both office and field environments.