CAD TRAINING CENTRE
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Unlock Customer Service Leadership in 2 Days
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Elevate your team's abilities to deliver service that delights, retains, and drives business success.
This course transformed how our team approaches customer service challenges. The team now consistently exceeds expectations
Marcus Jian Hong
Financial Modelling Intermediate
Program
Day 1
Understanding the Role in Service
Cultivating a Customer-Centric Culture
Effective Communication – Part I
Social Graces & First Impressions
Master Customer Service Excellence in Just 2 Days
Testimonials
“Exceptional course. The frameworks and real-life role plays helped our supervisors raise confidence and customer satisfaction scores dramatically.”
Cheryl Li Wen
L&D Manager
Call Us Today to Reserve Seats!
CAD TRAINING CENTRE
BANDAR PUTERI
PUCHONG . SELANGOR
info@cadtraining.com.my
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CAD TRAINING CENTRE
“We now have a clear roadmap to exceed expectations at every front desk, call, and chat. This training is made a good difference”
Muhammad Firdaus
Section Head
“This course transformed how our team approaches customer service challenges. The team now consistently exceeds expectations ”
Marcus Jian Hong
Customer Service Manager
Advanced Communication Skills – Part II
GAP Analysis & Action Planning
The 3Ps of Personalized Service
Handling Difficult Customers & Conflict
Humanizing the Customer Experience
Day 2
3090+
Customer Service Excellence Mastery
Why Choose CAD Training Centre for This
- Over 15 years of delivering high-impact corporate training
- Experienced facilitators with 20+ years in service excellence
- 100% practical, outcome-focused design—no fluff
- Free repeat sessions for alumni to reinforce learning
- HRDF claimable, with Certificate of Completion
- Favorably rated—over 3,000 Positive Google reviews
Corporate Clients who have worked with us
What makes Customer Service Excellence Mastery unique?
- Facilitated by industry experts equipped with real-world insights.
- 100% hands-on: role-plays, interactive challenges, feedback loops.
- Tools and frameworks you can apply immediately.
- Leave with an actionable blueprint tailored to your team.
- Trusted by HR & L\&D leaders across Malaysia.
Google Reviews
✨ Understand how every interaction shapes customer loyalty.
🤝 Make great first impressions consistently – from tone to grooming.
🗣️ Communicate with clarity, empathy, and impact across all channels.
🎯 Personalize service using the 3Ps method: Proactive, Problem-Solver, Personalized.
📊 Apply tools like the KANO Model, Voice of Customer, and GAP Analysis to exceed expectations.
💡 Effectively turn difficult conversations into positive outcomes.
📝 Walk away with a tangible, department-wide action plan to drive immediate improvements.
By the end of this intensive program, participants will:
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RM 2450
RM 1890
+8% SST (per pax)